"crashed scan"?What does that mean?
Based on that, and the fact it was just left in the stairwell, my guess is that the driver pretended that the scanner didn't work and faked a signature.
Isn't this the point at which you go back to Hermes and say 'Who the heck is Alan?'. Unless of course you do have a neighbour called Alan?
Dropped off at the parcel shop on November 15th on a 48 hour service.
Today is December 13th
And technically it hasn't been delivered to the recipient... given to dumped in a stairwell and a signature from a random made up bloke called Alan != delivered to addressee.
Round 2? best out of 3?