At this point you could lodge a formal complaint that they haven't delivered it to you at all, demand a full refund run the complaints process through the mill, thus costing them loads of time and money,just to make a point? I do this with organisations that fail to resolve a complaint satisfactorily. Takes ages but g take a perverse pleasure in knowing I'm eating into their profits, safe in the knowledge I'll never choose to give them another penny!
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