Love this thread.
I'm having a parcel delivered today by MH so fingers crossed, but we do have an excellent MH driver so I'm not too worried.
I have a small online business and have not used them since a couple of years ago I saw one of their big lorries transfer a load of parcels to one of their smaller vans/crappy delivery cars. The lorry driver was dropping the parcels from the back of his truck to the floor, approx 4ft. Not using the taillift or passing them to the other driver just dropping them one on top of the other... I think it's a game of 'we don't care how many we break' to them